HP Warranties and Service

Many IT departments today are facing staffing challenges—trying to do more with fewer resources, or lacking certain key skills especially related to new technology. Little time remains to address new business opportunities and challenges. HP Care Packs are a way to start, but there are even more options and more help for you.

HP Direct Access Support for Hardware (DASH)

HP Hardware Technical Support service provides a remote hardware telephone support service on selected HP and Compaq branded Intel-based servers, desktops, portables, and commercial printers for large enterprise accounts and self-maintainers who require a high level of technical support. HP provides you with priority access to a designated HP technical support group of second-level specialists who offer priority problem escalation, if required.

Call-to-Repair Service

HP Hardware Support Onsite Call-to-Repair Service provides an IT manager with a team of support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe from the initial service request. You have the flexibility to choose between service-level options featuring different call-to-repair times and with or without defective media retention… all to address your specific service needs.

HP Credits + 150 choices + HP experts = HP ProActive Select

This credits-based approach gives you the flexibility to access the specific services and support capabilities you need, when you need them. The credits are there, as are HP experts and tools in high-value technical areas, waiting to deliver the results you need. A menu of over 150 services to choose from in areas like security, virtualization, storage, firmware, ITSM, and more. A proven way to help ensure that your IT environment is always ready to meet the regulatory and other challenges you face. With Proactive Select, you get a committed Account Support Manager who works with you to understand your environment and then creates an action plan to meet your objective.