Interactive Health Information
Unexpected events can extend wait times at the most efficient facilities, and waiting to see a healthcare provider at a hospital or physician's office can be frustrating for patients.
Digital signage and kiosks in hospitals and other healthcare facilities can help ease the wait and offer self-service opportunities to patients. Patients can view instructional content that helps them communicate with their physicians during their visit, collaborate in their own care and perhaps make their wait time more productive.
Communicate to Ease the Wait
Digital signage has many applications, including educating and entertaining patients in the waiting room and providing directions throughout the building. Displays in patient waiting areas typically carry a mix of news, weather, and sports; health and wellness education; FAQs; and a provider's promotional information. Dynamic digital content can be customized for each hospital department or physician's practice. For example, new parenting tips on how to childproof their home may be displayed in a pediatrician's exam room or office.
Inform and Entertain
Some hospitals also feature an in-house channel within patient rooms using a centralized media player connected to TVs around the facility. A hospital could broadcast patient success stories, inspirational messages, partner advertising, or information on their broad range of services.
On the hardware side, new high-definition bedside kiosks with digital signage and interactive capabilities present entertainment and information services with access to video and voice communications, media, games, and the Internet. Patients can obtain information on their conditions and keep in touch with family and friends. Hospital staff can retrieve medical records and access databases securely from the bedside system to assist with patient care.
Increase Patient Satisfaction
Directories and wayfinding kiosks help patients navigate medical facilities without needing to ask staff for directions. This self-service opportunity increases patient satisfaction and may assist them in arriving more promptly to appointments.
Patients can use self-service kiosks to fill out their patient profiles, update insurance information, and schedule appointments. This decreases administration workloads for staff and reduces wait times for patients.
Providers can even integrate their kiosks with larger self-service initiatives and patient registration systems to enable Web-based appointment requests and insurance claims. Interactive kiosks can also convey important information on admissions, care, and discharge.
Health IT professionals and even staff members can update and manage an entire network of hospital kiosks and digital signage from a central location—a big advantage for busy facilities.
Extend Your Reach
Digital signage also works well for staff communications. Medical facilities can broadcast messages regarding events, achievements, office policies, safety procedures, treatments, and emergencies. Providers can offer staff members self-directed learning and automated skills testing on interactive kiosks.
Medical providers can also employ interactive digital media to gather and dispense information at shopping malls and other high traffic locations. Shoppers can research health issues and email information home. Some kiosks even enable consumers to screen their vision, blood pressure, weight, and body mass index and communicate with a healthcare provider.
Digital signage and services like Network Assessments from Connection empower healthcare providers to present timely information to staff and visitors.
To learn more, complete our Information Request Form or contact an Account Executive at 1-800-369-1047.