Unified Communications

Discover a new way to collaborate by uniting all of the methods you use
to communicate – voice, video, data, Web, and IM

Connect, Communicate, Collaborate

In highly mobile, 24/7 environments, healthcare professionals have a critical need to connect with each other and with vital information. Traditionally, they have relied on telephones, pagers, fax, email, and postal mail. As a result, medical personnel can spend 20 minutes or more each day trying to reach other staff members while message retrieval and attempted call backs can easily take up to an additional 30 minutes.

Studies have found that nurses would save at least 15 to 30 minutes per day if they could reach physicians on a single number on the first try. Clinicians and physicians very much want a way to communicate more effectively so they can spend more time caring for their patients.

Priority:
Patient Care

By integrating a unified communications (UC) solution, physicians can quickly contact members of a patient care team regarding treatment options, finding a specialist, scheduling a meeting, or tagging a contact for presence alerts. Using their client device, providers can share x-rays, reference materials, test results, and even a photo of a patient—with no more phone tag.

UC encompasses communication services and technologies like telephony, IM (chat), presence, video conferencing, call control, speech recognition and integrated voicemail, e-mail, SMS, and fax. It provides a consistent user interface across multiple devices and communications media so that healthcare providers can manage all the ways they communicate by using software on their desktop, laptop, or mobile device.

With UC, medical personnel can see where everyone in their healthcare organization is located at any time, how they prefer to be contacted, and when they are free—making it faster and easier to collaborate and coordinate efforts, even among departments such as nursing, housekeeping, surgery, and pharmacy.

UC for the Next Generation

UC better meets the needs of medical staff that considers text messages, e-mails, and chat as indispensable tools. From their preferred client device, they can initiate phone calls (including voice over IP, audio conferencing, and video conferencing), IMs, and emails with a tap or a voice command. Automated presence apps indicate statuses such as "in surgery," and "on rounds," etc., so they can tell others when they are available and know how soon to expect a reply. They can view transcribed voice mails as emails and receive real-time emergency alerts on their smartphone or tablet PC.

For physicians' offices too, UC can enhance collaboration for more accurate diagnoses and faster patient treatment. Telemedicine and videoconferencing solutions make it possible to transmit high resolution images, sounds, live video, and patient records.

From any location, physicians can share information with colleagues and consult with specialists, reducing the need for staff and patients to travel.

Transform Your Communications

Back at the hospital, medical staff can remotely monitor patient information and establish secure online portals to coordinate patient diagnoses and treatments with colleagues and specialists— all in compliance with important security and regulatory provisions.

Hospitals can integrate nurse call and unified communications to alert on call staff of critical information and the need for intervention. Patients can reach nurses, and nurses can immediately collaborate with each other, physicians, and staff en route to or from a patient's bedside.

Integrate = Collaborate

Rich video and audio conferencing supports training and outreach activities with medical staff, community members, and patients in hospitals and clinical settings. UC raises the possibility for virtual visits, medication checks, home care, wound checks, better chronic disease management, mental health services, and more. Healthcare services payers are starting to understand the value proposition of extending the reach of care with unified communications.

UC also integrates with electronic health records (EHRs). Since it provides a single interface for voice, text, email and video, EHR providers are building UC solutions into their products. Last but not least, from an IT standpoint, UC can simplify maintenance since IT professionals can manage voice and data via a centralized network.

Solutions Begin with Us

For secure and flexible UC solutions that can help your medical staff focus on patients, enhance collaboration, reduce medical errors, and manage their time more effectively, contact the health IT experts at Connection.

Starting your UC project with a Network Assessment and a Voice and Video Readiness Assessment is an excellent way to establish a baseline and learn where to focus your resources.

Meet your goals to collaborate and coordinate care across your entire organization, lower costs, and improve patient satisfaction.

To learn more, complete our Information Request Form or contact an Account Executive at 1-800-369-1047.