Network Managed Services

Our command and response center has an overall customer uptime if 99.5%

Trusted Protection Today & Tomorrow

Today’s service availability needs, sophisticated threats, strict regulatory environment, and complex business requirements demand service uptime and an assertive security posture. But not every organization has the IT skillset or staffing resources to develop a cutting-edge monitoring and security program in-house and maintain it over time. Does your IT strategy provide the protection, visibility, and oversight to manage productivity-inhibiting and security events 24×7×365? We can help.

For more information, click here or contact an Account Executive at 1-800-369-1047.

Why Partner with Connection?

Our expert Network Operations and Command and Response Center offers a fully managed solution to monitor events and manage devices. Using a proven process and industry-leading tools, our Managed Services are designed to help you:

  • Proactively mitigate service events with thousands of monitors, correlation directives, and self-healing scripts
  • Simplify addressing the entire threat lifecycle
  • Ensure you have appropriate policies and controls in place
  • Monitor and manage over time

Why Choose Network Managed Services?

A fully managed solution gives you a proactive, around-the-clock perspective of where you stand with your critical business services, risk management, and compliancy requirements. For organizations required to comply with HIPAA, PCI, GLBA, or FISMA, this provides the complete picture of your organization's ability to stay in compliance over time.

Our Network Managed Services Provide Constant Vigilance and Protection

  • 24×7×365 monitoring
  • Advanced threat detection
  • Log management
  • Managed SIEM
  • Managed server protection
  • Device management
  • SIM on-demand
  • Vulnerability management and prioritization
  • Web and cloud application monitoring

Summary of Features


Data Center Devices

Tier 1

Tier 2

Automated Asset Discovery and Reporting
YES YES
Network Topology and Connection Overview
YES YES
Device and Service Availability
YES YES
Performance Monitoring
YES YES
Fault Monitoring and Alerting
YES YES
Security Event Monitoring and Alerting
YES YES
Self-Healing Scripts and Patches
YES YES
Automated Event Mitigation
YES YES
Device Vitals (fans, temperature, utilization, CPU, memory, and storage)
YES YES
Historical Trend Analysis
YES YES
Notification of Configuration Changes
YES YES
Anti-Virus Software Version Discovery and Reporting
YES YES
Alert Capture Management and Escalation
  YES
Incident Remediation
  YES
Carrier Circuit Management
  YES
Alert and Incident Root Cause Analysis
  YES
Optional Remote Engineering Services
   
Microsoft Windows Active Directory Administrative Services
  YES
Device Administration
  YES
Application Administration
  YES
Monthly Operating System Patch Management
  YES
Optional Intrusion Detection and Prevention
   
Proactive Defense Against Pattern / Signature-Based Attacks
YES YES
Anomaly Detection
YES YES
File Integrity Monitoring
YES YES



End-User Devices

Tier 1

Tier 2

Automated Asset Discovery and Reporting
YES YES
Self-Healing Scripts and Patches
YES YES
Automated Event Mitigation
YES YES
Device Vitals (temperature, utilization, CPU, memory, and storage)
YES YES
Anti-Virus Software Version Discovery and Reporting
YES YES
Optional Remote Engineering Services
   
Monthly Operating System Patch Management
  YES
Optional Intrusion Detection and Prevention
   
Proactive Defense Against Pattern / Signature-Based Attacks
YES YES
Anomaly Detection
YES YES
File Integrity Monitoring
YES YES